I.T. Support Specialist

Value & Profile

We are seeking a full-time IT Support Specialist, to join our IT Department.  The ideal candidate will have 5+ years’ experience in a legal IT setting.  The successful candidate will have the necessary abilities to relieve the IT Manager for vacation, etc. You will have the ability to properly document/log issues and track time.        

Scope & Responsibilities

The ideal candidate will have knowledge of:
  • Windows 7 and 10
  • iPhone (iOS) and Android
  • Microsoft Office Suite, including Outlook
  • Anti-virus software
  • Microsoft licensing products
  • Technical knowledge of Windows 2016+ servers
  • Wi-Fi
  • Firewalls
  • Layer 2 Networking
  • VPNs
  • Various Law Practice Software
  • Microsoft SQL
  • Microsoft/Azure Active Directory
It will also be an asset if the individual has familiarity with HP’s business line of products (HP LaserJet Enterprise, EliteBook, EliteDesk, etc.), Xerox Office/Enterprise MFP devices, and Kofax Suite.  Knowledge and familiarity of Fujitsu scanners would also be an asset. 

Skills & Qualifications Required

You will be working alongside our current IT Manager and junior IT runner in a very fast paced environment.  You will be working with a broad range of technologies and liaising across multiple areas of the business, where you will be required to provide support (both in person and remote) on various incidents, problems, and requests.  As such, it is important that you are able to keep accurate records, including logging changes and keeping standards for configurations.  You will also be required to answer IT requests via phone and email, and will, at times, have to explain solutions in technical and non-technical terms.  Some of the duties you will be required to perform are as follows:
  • Provide onsite and remote support for all users
  • Assist with day-to-day IT activities related to voice and data networks, wireless communications, mobile technology, and computer hardware and software
  • Co-ordinate and carry out all Helpdesk functions to assist end users
  • Software and hardware installation and maintenance
  • Setup and troubleshoot e-mail, telephone, video conferencing, presentations, conference calling, faxing, copiers, etc.
  • Training users on systems as needed
  • Arrange and schedule service calls on various equipment; establish solid vendor relationships
  • Inventory/License control
  • Deployment; battery back-ups; data back-ups, etc.
  • Stay up-to-date and current on possible vulnerabilities, as well as find and implement solutions to technology problems
  • Train and empower all our end users to solve repeated issues
  • Troubleshoot and setup PCs and peripheral devices (such as printers, scanners, and projectors), related to desktop infrastructure, in accordance with department standard
  • Troubleshoot and report all issues to IT colleagues regarding incidents
  • Maintain installed PCs and peripherals with routine maintenance
  • Identify, log, and resolve technical problems with software applications
  • Identify potential changes and system improvements to present to the IT Manager for consideration and implementation
  • Ensure that work is carried out within the agreed service levels and in accordance with department guidelines
  • Create, maintain, and distribute reports of progress to the IT Manager
  • Explain and document technical issues in a clear way to staff
  • Setting up video conferences for internal staff and also for clients coming into the office
You will have excellent customer service skills and conduct yourself in a professional manner.  You will need excellent oral and written skills, as you will be required to converse and explain things face-to-face, over the telephone, and in email.  You will be able to problem solve, work in a team, and also have the ability to prioritize projects.
Some afterhours work as required (eg: completing computer moves/setup equipment for training/webcasts, etc.).

We are offering

To apply for this position send resume and cover letter to Dawn Power, Office Manager at dpower@rossmcbride.com.

We are sorry, but only candidates under consideration will be contacted.
Our Firm’s success is built on the unique skills, perspectives, experiences and values of each individual. We encourage a corporate culture that respects and celebrates the dignity, value and diversity of all. The Firm is committed to fair and accessible employment practices and has created policies and procedures to meet the requirements under the Accessibility of Ontarians with Disabilities Act, 2005 and the Human Rights Code. If you require accommodation in the application/interview process, please advise Dawn Power by contacting her at dpower@rossmcbride.com or by telephone at 905-667-6409. Where an accommodation is requested, Ross & McBride LLP will consult with the applicant and provide or arrange for suitable accommodation.