Our Client Service Charter

(For all General Inquiries and/or General Information about Our Firm) 

What You Can Expect From Us:

  • A response to an e-mail, text, web or social media submission regarding our general services within 3 regular business hours.
  • A response to a telephone call/message regarding our general services within the same working day.
  • Every response, whether written or verbal, will be polite and courteous.
  • To be able to contact us during our office hours of 9:00am to 5:00pm Monday to Friday.
  • The telephone to be answered quickly, politely and efficiently.
  • Our communication to be straightforward and transparent with explanatory documentation in plain English.
  • The corporate website to be informative, easy to navigate and written in plain English.

Visitors with a scheduled appointment to our office will always be greeted and made comfortable by a member of Our Client Service Team.  Those without an appointment will be treated in the same manner.

Our Client Service Network

Direct Local: (905) 526-9800

Toll-free: 1-866-526-9800
Direct Local Text Line: (905) 526-9800
Fax: (905) 526-0732
General Email: contact@rossmcbride.com
Hours of Operation: 9:00am -5:00pm

For General Inquiries and General Information:

Client Service Representatives

Josie Gentile – Direct Line: (905) 526-9800
Annette Pennessi - Direct Line: (905) 526-9800

For General Inquiries, Information and Community Service Initiatives and all Media inquiries:

Director of Marketing

Chelsea Baird

Direct Line: (905) 572-5826

Mobile: (905) 975-311

Our Practice Group Operations (PGO):



  • Business Litigation
  • Estate Litigation
  • Commercial Litigation
  • Criminal Litigation
  • Civil Litigation


  • Employment and Labour Law
  • Human Rights Law
  • Family Law
  • Personal Injury Law
  • Estate and Trust Law


  • Business Law
  • Corporate & Commercial Law
  • Real Estate Law
  • Tax Law
  • Charities and Not-For-Profit Law