Our Client Service Charter

(For all General Inquiries and/or General Information about Our Firm) 

What You Can Expect From Us:

• A response to an e-mail, text, web or social media submission regarding our general services within 3 regular business hours.
• A response to a telephone call/message regarding our general services within the same working day.
• Every response, whether written or verbal, will be polite and courteous.
• To be able to contact us during our office hours of 9:00am to 5:00pm Monday to Friday.
• The telephone to be answered quickly, politely and efficiently.
• Our communication to be straightforward and transparent with explanatory documentation in plain English.
• The corporate website to be informative, easy to navigate and written in plain English.

Visitors with a scheduled appointment to our office will always be greeted and made comfortable by a member of Our Client Service Team.  Those without an appointment will be treated in the same manner.
 

Our Client Service Network

Toll-free: 1-866-526-9800
Direct Local Text Line: (905) 526-9800
Fax: (905) 526-0732
General Email: contact@rossmcbride.com
Hours of Operation: 9:00am -5:00pm

For General Inquiries and General Information:

Client Service Representatives

Josie Gentile – Direct Line: (905) 526-9800
Annette Pennessi - Direct Line: (905) 526-9800
reception@rossmcbride.com

Director of Marketing

Chelsea Baird

Mobile: (905) 975-311
contact@rossmcbride.com

Our Practice Group Operations (PGO):